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We’re here to help! Please contact us if you have any questions!

FAQ

We’re here to help! Please contact us if you have any questions!

  • Home
  • Frequently Asked Questions
  • ABOUT BRAIN TUMOUR WALK EVENTS
  • DONATIONS
  • REGISTRATION
  • YOUR FUNDRAISING CENTRE

ABOUT BRAIN TUMOUR WALK EVENTS

  • 2022 & COVID-19

    For the safety of our vulnerable community, COVID-19 guidelines, and limitations set by venues, we will not be holding large in-person events in 2022. However, we are committed to connecting the brain tumour community across Canada and creating a national movement to end brain tumours.  

  • What is the Brain Tumour Walk Weekend?

    The Brain Tumour Walk Weekend is our largest volunteer-led, peer-to-peer fundraising event, to raise money to fund brain tumour research, compassionate support services, trusted information, and advocacy to help brain tumour patients and survivors live longer, better, and with hope.

    There are no registration fees, no fundraising minimums, and all are welcome to join and make a difference. You can walk individually or as a team. You choose the time, the route and how you want to make an impact.

  • When is the Brain Tumour Walk Weekend?

    This year, instead of one national walk day, the Brain Tumour Walk will be held over a full weekend, to better accommodate different time zones, schedules, and weather!

    The Brain Tumour Walk Weekend, June 17, 2022 – June 19, 2022, is an opportunity to come together across Canada to celebrate and remember your heroes. We walk with a united goal – to see an end to brain tumours. No matter where you walk (or how you take your steps) you will be making a difference, and this will surely be a weekend you’ll be saving lives.  

  • Where is the Brain Tumour Walk?

    Any place that is convenient for you! There are no registration fees, no fundraising minimums, and all are welcome to join and make a difference. You can walk individually or as a team. You choose the time, the route, and how you want to make an impact.

  • Who organizes Brain Tumour Walk Weekend?

    Brain Tumour Walk events are organized by staff and volunteers of Brain Tumour Foundation of Canada. With the generous support of volunteers, we are able to direct more money to critical brain tumour research, compassionate support services, trusted information, and advocacy on behalf of all Canadians affected by this devastating condition.

  • Where does the money raised through the Brain Tumour Walk events go?

    The funds raised are directed to critical brain tumour research, compassionate support services, trusted health education, information, and advocacy. With every dollar fundraised, you make it possible for people affected by a brain tumour to live longer, better, and with hope. You make it possible to find a cure.  

  • Is the Brain Tumour Foundation of Canada a registered charity?

    Yes. Brain Tumour Foundation of Canada’s charitable number is BN118816339RR0001. When you donate, you will receive a tax receipt.

  • How do I learn more about becoming a sponsor of the Brain Tumour Walk?

    For more information about national sponsorship opportunities, please email jtervrugt@braintumour.ca

  • Will my information be shared or traded with anyone?

    No. Brain Tumour Foundation of Canada will not share your information with any outside agencies/organizations or individuals without prior consent, unless the disclosure is required by law. For more information, please refer to our Privacy Policy.

  • What if my Community is not listed?

    Select the community nearest you and register for the Brain Tumour Walk Weekend! You choose the time, the route and how you want to make an impact.
    If you have any questions about the locations listed, please contact us at btwalkhelp@braintumour.ca.

  • Who gets a blue Brain Tumour Walk t-shirt?

    Blue t-shirts are reserved for brain tumour patients/survivors only. If you are a survivor, please indicate that on your online registration and let us know your size.

  • Can I purchase the Incentive items?

    No. The Brain Tumour Walk Incentive items are reserved for fundraisers who reach a milestone level. It is Brain Tumour Foundation of Canada policy that we do not sell merchandise.

DONATIONS

  • What do I do with cash and cheque donations that I have received?

    Great! You have a couple of options.

    1. Use your credit card to enter the donation.
    Log into your fundraising centre, under the donation tab, and click on “add self donation”.
    A box will appear, and you can choose to add a donation for someone else (this way the donor gets a receipt). You will have to enter the donor’s name, address, and email, however, at the end you will use your own credit card information.

    2. You can mail in a cheque in lieu of the cash collected to:

    Brain Tumour Foundation of Canada
    203 – 205 Horton St E
    London ON
    N6C 3P9

    Please make sure to indicate where you would like these donations directed (the participant) and the donor’s full mailing address so that they are receipted. We can email you a pledge form if you contact us at btwalkhelp@braintumour.ca.

  • I cannot find my original tax receipt and require a duplicate. What do I do?

    Please contact our Help Desk at btwalkhelp@braintumour.ca.  

  • Someone donated to me, but it isn't showing up on my page.

    It’s likely under another participant or event page, but don’t worry, we can move it over. Please contact our Help Desk at btwalkhelp@braintumour.ca.

  • Tax Receipts

    Brain Tumour Foundation of Canada is a registered charity and can issue charitable tax receipts for eligible donations in accordance with Canadian Revenue Agency guidelines.

    Please keep the following in mind:  

    • We need the donor’s full name and full address to issue charitable tax receipt.
    • For offline donations of $20 or more, tax receipts will be issued to eligible donors once the donation has been processed.  
    • Donations made online through your fundraising page will be automatically receipted.  

    Please contact us at btwalkhelp@braintumour.ca for more assistance.   

  • How to do I get a pledge form

    Once you register for a Brain Tumour Walk, the pledge form is available to download on the “Thank you for registering” confirmation page.

    You can also email us at btwalkhelp@braintumour.ca and we will email you a pledge form.

REGISTRATION

  • Do I have to register as a participant?

    In order to participate in the Brain Tumour Walk events, and be eligible for any incentive items, you must register as a participant.  

  • Is there a fee to register?

    There is NO FEE to register; we want Brain Tumour Walk events to be accessible to all members of our community. We do ask that you fundraise! These funds support critical brain tumour research, programs, services, support groups, information, and so much more!

  • Can I use my username and password from previous years?

    You can re-use your username, password, and contact information, and import your address book if you registered for last year’s walk. You will also have access to the donation history from last year. If not, you will need to start a new registration. Please contact us at btwalkhelp@braintumour.ca for more assistance.

YOUR FUNDRAISING CENTRE

  • What can I do in my Fundraising Centre?

    Take the 45 second tour of your fundraising centre by logging in, using your username and password, and then click “Tour” at the top right-hand corner of the page! There is so much you can do, including re-issuing your donors a receipt!

  • How do I upload or change the image on my personal/team fundraising page?

    Log into your fundraising centre with your username and password.

    1. Click on “My Page” link found in the top left corner under “Dashboard.”
    2. Click “Edit Page” at the top right-hand corner.
    3. Click the image box then “add media” and follow instructions within the window.

  • How do I edit the text on my personal/team fundraising page?

    Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

    1. Click “Edit Page” found in the top right corner of the page and an editing window will appear.
    2. Enter your text into the window or copy and paste text from another document.
    3. Use the tools at the top of the page to edit and format your page as you would within the Microsoft WORD program. Click SAVE.  

  • How do I change the Fundraising Goal?

    Your Fundraising Goal Thermometer is automatically created based on the Fundraising Goal you entered at the time of registration. Only team captains can update the Team Fundraising Goal.

    1. Log into your fundraising centre.
    2. Click “Dashboard” at the top left corner of the screen
    3. Under the “Personal Tab”, you can change your fundraising goal by clicking “edit” to the right. Under the “Team Tab”, you can change the team goal by clicking “edit” to the right.
    4. A window will open; enter the amount you would like the goal to be and click “update goal”.

    (Team Captains can check out their Team Progress page by clicking “Team Progress” on the Team Page)

  • How do I change the link to my Personal/Team Page (Personalized URL)?

    A customized, personalized URL is automatically generated by the system for your personal page and team page. You can update the name of the link on your profile page. Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

    1. Click on “Edit Page” at the top right corner of the page
    2. Enter your new URL in the “Personalized URL” box
    3. Click the “Save” button. 

  • How do I edit my Personal Page Title or Team Page Title?

    Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

    1. Click on “Edit Page” at the top right corner of the page
    2. Enter your new title in the “Page Title” box
    3. Click the “Save” button.  

Care and Support

You can find connections and lean on others who have experienced the diagnosis of a brain tumour.

Care and Support

Have a question?

Reach out to the Brain Tumour Walk Help Desk for all your questions regarding registrations and donations.

Contact Us

Contact Us

Brain Tumour Walk

205 Horton St. E, Suite 203 London, ON N6B 1K7

Office Hours: Monday to Friday 8:30 am - 4:30 pm (EST) #BrainTumourWalk #EndBrainTumours

Toll Free: 1-800-265-5106 ext. 250

Locally: 519-642-7755

Email: btwalkhelp@braintumour.ca

Charitable Registration #:

BN118816339RR0001

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