FAQ

Great! You have a few options.

Option 1:

Log into your participant center, under the donation tab (menu on left), and click on “add self-donation”.

A box will appear, and you can choose to add a donation for someone else (this way the donor gets a receipt). You will have to enter the donor’s name, mailing address, and email address, however, at the end you will use your own credit card information.

Option 2:

You can mail in a cheque in lieu of the cash collected to:

Brain Tumour Foundation of Canada
203 – 205 Horton St E
London ON
N6B 1K7

Please make sure to indicate which participant you would like these donations to support and the donor’s full mailing address so that receipts are issued promptly and correctly. We can email you a pledge form if you contact us at btwalkhelp@braintumour.ca. Once we receive and process the donation(s), it will be added to your online fundraising centre total. NOTE: You will not be able to enter “offline donations” (money that has been received off the platform, e.g., a cash donation) into your fundraising centre, as we cannot count and process what we do not yet have.

Option 3:

This is a cashless event (no coins/bills). Please make your donations online, bring a cheque totalling the amount of cash pledges you have collected, or bring your credit card for payment using POS (Point of Sale) and any completed/corresponding pledge forms to the event. Please ensure that you have completed the pledge form with your donors’ full name, address, email address, etc. Receipts can only be made if we have all their information. If you do not have a pledge form, please email btwalkhelp@braintumour.ca.

Please contact our Help Desk at btwalkhelp@braintumour.ca.  

It’s likely under another participant or event page, but don’t worry, we can move it over. Please contact our Help Desk at btwalkhelp@braintumour.ca or phone 1-800-265-5106 ext. 250 to have it fixed.

Brain Tumour Foundation of Canada is a registered charity and can issue charitable tax receipts for eligible donations in accordance with Canadian Revenue Agency guidelines.

Please keep the following in mind:

• We need the donor’s full name and full address to issue charitable tax receipt.

• For offline donations of $20 or more, tax receipts will be issued to eligible donors once the donation has been processed.  
• Donations of less than $20 will not be receipted unless specifically requested.
• Donations made online through your fundraising page will be automatically receipted.  

Please contact us at for more assistance.   

Please select the individual or team that you wish to support. If the individual is part of a team, your donation will also be reflected toward their Team Goal.

In order to participate in the Brain Tumour Walk events, and be eligible for any incentive items, you must register as a participant for either an in-person walk or the National Virtual Brain Tumour Walk.

Please register in advance of your in-person walk day and sign the waiver, so we can better determine the number of attendees per city walk. The fastest and easiest way is to register for your city walk is online (locations). Registering online early helps us accurately provide a registration gift, food, services, enough volunteers and many other Brain Tumour Walk elements.

If you have difficulty registering online, please contact us at or 1-800-265-5106 ext. 250 and we can help register you!

There is NO FEE to register; we want Brain Tumour Walk events to be accessible to all members of our community. We do ask that you fundraise! These funds support critical brain tumour research, programs, services, support groups, information, and so much more!

Click on Register and select your closest in-person city walk or the National Virtual Brain Tumour Walk. You can register as an individual, join a team or create a team (you would be Team Captain). If you are a returning participant from the previous year, please fill in your username and password. If you are a new participant, please create your account. Each person must be registered individually.

You can re-use your username, password, and contact information, and import your address book from the previous year. You will also have access to the donation history from the previous year. If you forgot your username and password, please contact us at btwalkhelp@braintumour.ca for assistance.

Take the 45 second tour of your fundraising centre by logging in, using your username and password, and then click “Tour” at the top right-hand corner of the page! There is so much you can do, including re-issuing your donors a receipt!

Log into your fundraising centre with your username and password.

1. Click on “My Page” link found in the top left corner under “Dashboard.”
2. Click “Edit Page” at the top right-hand corner.
3. Click the image box then “add media” and follow instructions within the window.

Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

1. Click “Edit Page” found in the top right corner of the page and an editing window will appear.
2. Enter your text into the window or copy and paste text from another document.
3. Use the tools at the top of the page to edit and format your page as you would within the Microsoft WORD program. Click SAVE.  

Your Fundraising Goal Thermometer is automatically created based on the Fundraising Goal you entered at the time of registration. Only team captains can update the Team Fundraising Goal.

1. Log into your fundraising centre.
2. Click “Dashboard” at the top left corner of the screen
3. Under the “Personal Tab”, you can change your fundraising goal by clicking “edit” to the right. Under the “Team Tab”, you can change the team goal by clicking “edit” to the right.
4. A window will open; enter the amount you would like the goal to be and click “update goal”.

(Team Captains can check out their Team Progress page by clicking “Team Progress” on the Team Page)

A customized, personalized URL is automatically generated by the system for your personal page and team page. You can update the name of the link on your profile page. Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

1. Click on “Edit Page” at the top right corner of the page
2. Enter your new URL in the “Personalized URL” box
3. Click the “Save” button. 

Log into your fundraising centre with your username and password. Click on “My Page” link found in the top left corner under “Dashboard.”

1. Click on “Edit Page” at the top right corner of the page
2. Enter your new title in the “Page Title” box
3. Click the “Save” button.